THE WILD SIPPERS

The Wild Sippers brings its varied collection of blends to suit your tastes and preferences. You can always explore our wide range of teas and if unsatisfied, reach out to us at [email protected]. We will be more than happy to serve you to the best of our ability.

We have structured our Return and Refund Policy keeping in mind the best interests of our tea lovers.

Cancellations:

Any cancellation request must be initiated within 24 hours of placing the order or before its shipping, whichever is earlier. In case shipment has been done, then only products so damaged or found unfit for consumption will be eligible for replacement.

Replacements:

Replacement is applicable on all orders placed on www.thewildsippers.com . If the product is unused and unopened .within 7 days of delivery of the order, the customer may request for replacement giving detailed information for the same along with the photographs of the packed shipment via email at [email protected]

 

  • We advise you to reach out to us within 48 hours of delivery in case you have received any damaged shipment. This will help us to expedite your replacement request. Also attach an image of the damaged product so delivered for internal quality check purpose.
  • If you receive any product which is different from the order placed then do notify us within 72 hours of delivery so that we can expedite your replacement request.
  • In case any item is found to be missing in your order please write to us within 72 hours of delivery and the remaining items will be shipped accordingly.
  • We aim at delivering you products keeping their freshness and aroma intact. However, if you find the tea to be stale or of bad taste then reach out to us within 3 days of delivery. We will replace the order based on the condition of the products and the box.
  • We do not accept returns; orders are eligible for replacement only in the above scenarios.
Refunds:

Refunds are processed only after complying with internal quality checks. You are required to share necessary proofs when initiating a refund request. Once approved we will notify you the same.

  • Refund will be processed within 7 business days once approved. In case you don’t receive the refund within such stipulated tome, do notify us on [email protected]
  • All refunds will be processed to the original mode of payment only
  • The Wild Sippers is not liable to process any refund request initiated after 7 days of delivery or in case you fail to provide necessary proofs.
  • All disputes are subject to Kolkata jurisdiction only.